Privacy Policy

Last updated: June 18, 2026

Thank you for choosing to be part of our community at Mayukh ("Company", "we", "us" or "our"). You are our valued customer, and we are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this policy or our practices regarding your personal information, please contact us at customercare@mayukhtea.com or call us at +91-9429692112.

When you visit our website https://mayukhtea.com and use our services, you trust us with your personal information. We take your privacy seriously. In this privacy policy, we explain as clearly as possible what information we collect, how we use it, and what rights you have in relation to it. Please take the time to read it carefully. If there are any terms you do not agree with, please discontinue use of our site and services.

This privacy policy applies to all information collected through our website (https://mayukhtea.com) and any related services, sales, marketing, products, or events (collectively, the "Services").

Please read this policy carefully, as it will help you make informed decisions about sharing your personal information with us.

Note: This privacy policy may change at any time without notice. Please review this section periodically so you are aware of any changes we make.

What Information Do We Collect?

Personal information you disclose to us

We collect personal information that you voluntarily provide when you register on the website, express interest in our products and services, participate in activities related to the Services, or otherwise contact us.

The personal information we collect depends on the nature of your interactions with us, the choices you make, and the products and features you use. It may include:

• Personal details. Your full name, current address, phone number, and email address.
• Account credentials. Passwords, password hints, and similar security information used for authentication and account access.
• Payment data. Information necessary to process your payment when you make a purchase, such as your card number and the associated security code. All payment data is handled and stored by our payment processor, [PAYMENT PROCESSOR NAME]. You can review their privacy policy at [PAYMENT PROCESSOR PRIVACY POLICY LINK].

All personal information you provide must be true, complete, and accurate, and you must notify us of any changes to it.

Information automatically collected

We automatically collect certain information when you visit, use, or navigate the Services. This does not reveal your specific identity, but may include device and usage information such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and details about how and when you use our Services. This information is mainly used to maintain the security and operation of our Services and for internal analytics and reporting.

Like many businesses, we also collect information through cookies and similar technologies.

How Do We Use Your Information?

We use the personal information we collect for the business purposes described below. We process this information in reliance on our legitimate business interests, to enter into or perform a contract with you, with your consent, and/or to comply with our legal obligations.

We use the information we collect or receive:

• To facilitate account creation and login. If you link your account to a third-party account (such as Google or Facebook), we use the information you allow us to collect from those parties to facilitate account creation and login.
• To fulfil and manage your orders. We use your information to process and manage your orders, payments, returns, and exchanges.
• To post testimonials. We may post testimonials that contain personal information. We will obtain your consent before using your name and testimonial. To update or delete your testimonial, contact us at customercare@mayukhtea.com with your name, the testimonial location, and your contact information.
• To request feedback. We may use your information to request feedback and contact you about your use of our Services.
• To manage your account. We may use your information to keep your account in working order.
• To deliver our Services. We may use your information to provide the service you requested.
• To respond to inquiries and offer support. We may use your information to answer your questions and resolve any issues with our Services.
• For other business purposes. We may use your information for purposes such as data analysis, identifying usage trends, measuring the effectiveness of our campaigns, and improving our Services, products, and marketing. Where possible, we use this information in aggregated, anonymised form. We will not use identifiable personal information without your consent.

Will Your Information Be Shared With Anyone?

We may process or share your data based on the following legal grounds:

• Consent. When you have given us specific consent to use your personal information for a particular purpose.
• Legitimate interests. When it is reasonably necessary to achieve our legitimate business interests.
• Performance of a contract. When processing is necessary to fulfil the terms of a contract with you.
• Legal obligations. When we are legally required to disclose information to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal process.
• Vital interests. When we believe disclosure is necessary to investigate, prevent, or act on potential policy violations, suspected fraud, threats to anyone's safety, or illegal activity, or as evidence in litigation involving us.

More specifically, we may need to process or share your information in the following situations:

• Vendors and third-party service providers. We may share your data with vendors, service providers, contractors, or agents who perform services on our behalf and need access to do their work, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing. We may allow selected third parties to use tracking technology on the Services to collect data about how you interact with them over time. Except as described in this policy, we do not share, sell, rent, or trade your information with third parties for their promotional purposes.
• Business transfers. We may share or transfer your information in connection with any merger, sale of company assets, financing, or acquisition of all or part of our business.
• Third-party advertisers. We may use third-party advertising companies to serve ads when you visit the Services. These companies may use information about your visits through cookies and other tracking technologies to provide advertisements relevant to you.
• Business partners. We may share your information with our business partners to offer you certain products, services, or promotions.

Do We Use Cookies and Other Tracking Technologies?

We may use cookies and similar tracking technologies (such as web beacons and pixels) to access or store information. Most browsers can be set to notify you when cookies are being placed.

Do We Use Google Maps?

This website or application uses Google Maps APIs. You can review the Google Maps APIs Terms of Service at https://cloud.google.com/maps-platform/terms and Google's Privacy Policy at https://policies.google.com/privacy.

By using our Maps API implementation, you agree to be bound by Google's Terms of Service. We use location information in conjunction with data from other providers.

How Long Do We Keep Your Information?

We keep your personal information only for as long as necessary for the purposes set out in this policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this policy will require us to keep your personal information for longer than the period during which you have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will delete or anonymise it. If this is not possible (for example, because it is stored in backup archives), we will securely store it and isolate it from further processing until deletion is possible.

How Do We Keep Your Information Safe?

We have implemented appropriate technical and organisational security measures to protect the personal information we process. However, please remember that no method of transmission over the internet is completely secure. Although we do our best to protect your personal information, transmission to and from our Services is at your own risk. You should only access the Services within a secure environment.

Do We Collect Information From Minors?

We do not knowingly solicit data from, or market to, children under 18 years of age. By using the Services, you confirm that you are at least 18, or that you are the parent or guardian of a minor and consent to that minor's use of the Services. If we learn that we have collected personal information from a user under 18, we will deactivate the account and take reasonable steps to promptly delete that data. If you become aware of any data we may have collected from a child under 18, please contact us at customercare@mayukhtea.com.

What Are Your Privacy Rights?

Account information

If you would like to review or change the information in your account, or terminate your account, you can:

• Log into your account settings and update your account.
• Contact us using the contact information provided.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information to prevent fraud, troubleshoot problems, assist with investigations, enforce our Terms of Use, and comply with legal requirements.

Cookies and similar technologies. Most web browsers accept cookies by default. You can usually set your browser to remove or reject cookies. If you do, certain features of our Services may be affected.

Opting out of email marketing. You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link in any email or by contacting us using the details below. Once unsubscribed, you will be removed from our marketing list, though we will still send service-related emails necessary for the administration of your account. You may also update your preferences in your account settings.

How Can You Review, Update, or Delete the Data We Collect?

Depending on the laws of your country, you may have the right to request access to the personal information we collect, to change it, or to delete it in certain circumstances. To make such a request, please submit a request form at [DATA REQUEST FORM LINK]. We will respond to your request within 30 days.

If you have any questions or need assistance, contact us at customercare@mayukhtea.com or +91-9429692112.