Refund policy
Returns & Refunds Policy
Order Cancellations
Orders can be cancelled only before they are dispatched from our warehouse. Once an order has been dispatched, it can no longer be cancelled.
Tea (Perishable Product)
As tea is a perishable product, we follow a strict no-return and no-refund policy on all tea purchases. The only exception is tea that arrives severely damaged. In such cases, a refund may be initiated, provided clear proof of damage is shared within 14 days of delivery.
Teaware (Return & Replacement)
Damaged teaware may be returned for replacement or refund within 14 days of delivery, subject to the following:
- Notify us within 14 days of delivery, stating the reason for return.
- Provide clear proof of damage, including photographs of the item and its packaging.
- Ship the item back unused and in its original condition to our warehouse address.
How Refunds Are Processed
Once we receive and inspect your returned item, we will notify you whether the refund has been approved. If approved, the refund will be issued automatically to your original payment method. Please note that your bank or card provider may need additional time to process and reflect the amount.
Need Help?
For any query or assistance with returns, refunds, or any other issue, reach out to us at customercare@mayukhtea.com or call +91-9429692112. We're glad to help.